At HITEC 2024, Simone Puorto sat down with Tim Hansen, Vice President of Gross sales Inns & Resorts at Agilysys. They mentioned the most recent traits in hospitality expertise, the significance of visitor selection, and the longer term path of property administration programs. This interview is a part of our HITEC 2024 collection, bringing you key insights from business leaders.
Introduction and Firm Overview
Tim Hansen introduces himself because the Vice President of Gross sales Inns & Resorts at Agilysys, an organization specializing in property administration programs (PMS) and level of sale (POS) options. Hansen, who has been with the corporate since 2014, highlights Agilysys’s latest expansions and improvements within the hospitality expertise house.
Observations at HITEC 2024
Hansen notes the numerous progress and scale of the cubicles at HITEC 2024 in comparison with earlier years, indicating a constructive pattern in business engagement and pleasure round new applied sciences. He shares that Agilysys arrange over 90 appointments earlier than the occasion, showcasing a excessive stage of curiosity and momentum round their merchandise.
New Product Launches
One of many key highlights for Agilysys at HITEC 2024 is the launch of IG Fly, a cell level of sale answer designed for the resort and resort house. Hansen explains how cell POS programs have gotten important, significantly for operations at areas like swimming pools and seashores, enabling faster service and better common ticket sizes.
Expertise vs. Human Contact in Hospitality
Puorto raises the purpose that hospitality is commonly seen as a human-centric business, and a few understand expertise as a menace to this high-touch setting. Hansen agrees that this attitude is true for some folks however emphasizes the significance of providing selection. He explains that whereas some company favor human interplay, others worth the comfort and effectivity that expertise offers, equivalent to cell check-ins and in-room eating by way of QR codes.
Future Traits in PMS and Visitor Expertise
Trying forward, Hansen predicts that the main target will shift in the direction of complete visitor folios, permitting company to guide rooms, eating, spa companies, and different actions in a single streamlined course of. This integration will present a extra customized and environment friendly expertise, aligning with company’ preferences and actions.
Significance of Built-in Expertise
Hansen underscores the necessity for built-in expertise platforms that may talk with one another, breaking down silos to offer a seamless expertise for each company and operators. He believes that reaching this integration is essential for the way forward for hospitality expertise, enabling higher information utilization and enhanced visitor experiences.
Conclusion
Tim Hansen’s insights spotlight the dynamic nature of hospitality expertise and the significance of providing company decisions whereas integrating numerous expertise platforms. As Agilysys continues to innovate, the main target stays on enhancing visitor experiences and operational effectivity. Puorto seems to be ahead to revisiting these matters with Hansen at future occasions to see how these predictions and traits evolve.
This interview is a part of Hospitality Web’s HITEC 2024 collection, showcasing the most recent thought management within the hospitality sector.
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